Withdrawal and returns
Your right
If you bought as a consumer you can withdraw from the purchase, without giving any reason, within 14 days from the day you (or the person you indicated) receive the products; for an order delivered in several parcels, from the day you receive the last one (articles 52 and following of the Italian Consumer Code).
Products for which there is no withdrawal
The law (art. 59 of the Consumer Code) excludes the withdrawal for:
- products that deteriorate or expire rapidly: gelato, fresh pastry and the other fresh products;
- products made to your specifications or clearly personalised: for example eggs with your own surprise, personalised boxes and messages;
- sealed food that you opened after delivery: for reasons of hygiene it cannot be returned.
A product that arrives damaged, wrong or not good is not a withdrawal: write to us and we replace it or refund it at our expense (legal guarantee).
How to withdraw
Before the 14 days expire, tell us that you want to withdraw. You can use the form on this page, or write to us by email or by post at:
- BARDINI CIOCCOLATERIE DI BALDUZZI GRAZIANO E C. SAS
- Via Vittime di Rio Boffalora, 19, 29121 PIACENZA (PC)
- VAT number IT00331910331
- Company register (REA) PC 98970
- Email info@bardini.it
- Certified email (PEC) info@pec.bardini.it
- Phone +39 0523 484308
If you write to us you can use this text, which is the standard form provided by the law:
To BARDINI CIOCCOLATERIE DI BALDUZZI GRAZIANO E C. SAS, Via Vittime di Rio Boffalora, 19, 29121 PIACENZA, info@bardini.it
I hereby give notice that I withdraw from my contract of sale of the following goods: ...
Ordered on / received on: ...
Order number: ...
Name and address of the consumer: ...
Date and signature (only if this form is sent on paper)
Returning the products
Send the products back to our address above, or bring them to one of our shops, within 14 days from the day you told us that you withdraw. If you ship them, the cost of the return shipment is at your expense; returning them in a shop costs nothing.
The products must be intact, in their sealed packaging and stored as written on the label. You answer for any loss of value due to handling beyond what is needed to see what the product is.
Refund
We refund everything you paid for the returned products, including the cost of the standard delivery, within 14 days from the day you told us that you withdraw. We can wait until we have received the products back, or until you show us that you have sent them.
We refund with the same payment method you used, at no cost to you. If you chose a delivery more expensive than the standard one, the difference is not refunded.
Withdraw online
Fill in the form and confirm: your declaration reaches us right away.
Last update: 10/14/2026